INTRODUCTION
As Ki İlaç Sanayi ve Ticaret Limited Şirketi (the Company), we take the utmost care to protect the privacy of everyone who uses our platform, so that our users can benefit from our services safely and fully. Accordingly, this Ki İlaç Sanayi ve Ticaret Limited Şirketi Privacy Policy (the “Policy”) has been prepared so that our users' personal data are processed in full compliance with the Turkish Personal Data Protection Law No. 6698 (the “Law”), and so that our users are informed about this process. Your personal data means any information that identifies you or makes you identifiable. The https://www.carewithki.com/ Cookie Policy, which forms an integral part of this Policy, also contains the relevant information.
PURPOSE AND SCOPE OF THE POLICY
The main purpose of this Policy is to set out the general terms and conditions for the use of personal data that Platform members/visitors/users (together referred to as the “Data Subject”) share with Ki İlaç Sanayi ve Ticaret Limited Şirketi, or that Ki İlaç Sanayi ve Ticaret Limited Şirketi generates by automatic or non-automatic means while the Data Subject uses the Platform, in the course of the activities of the website https://www.carewithki.com/ operated by Ki İlaç Sanayi ve Ticaret Limited Şirketi and of its mobile application, if any (together referred to as the “Platform”).
CATEGORIES OF PERSONAL DATA PROCESSED
The categories of data processed by Ki İlaç Sanayi ve Ticaret Limited Şirketi that count as personal data under the Law are listed below. Unless expressly stated otherwise, the term “personal data” used in this Policy covers the types of information listed below:
- Identity Information: (first name, surname, Turkish ID number, etc.)
- Contact Information: (email address, phone number, address, etc.)
- User Information: (username, password, membership details, etc.)
- User Transaction Information: (Platform usage history, order details, interaction records, etc.)
- Transaction Security Information: (IP address, log records, device information, etc.)
- Financial Information: (bank account details, payment details – if stored directly by Ki İlaç Sanayi ve Ticaret Limited Şirketi or shared with the payment institution)
- Marketing Information: (cookie records, shopping history, interests, etc.)
- Request/Complaint Management Information: (contact forms, complaint records, etc.)
Under Articles 3 and 7 of the Law, data that have been irreversibly anonymised will not be considered personal data under the provisions of that Law, and processing activities relating to such data will be carried out without being bound by the provisions of this Policy. Anonymised data are stored in a way that does not identify anyone and cannot be re-identified; they may be used for statistical analysis and reporting.
PURPOSES OF PROCESSING PERSONAL DATA
Ki İlaç Sanayi ve Ticaret Limited Şirketi may process the personal data provided by the Data Subject for the following purposes:
- Carrying out the processes for concluding and performing the membership agreement,
- Managing the processes for creating and closing the Platform member profile/account,
- Verifying contact details,
- Carrying out activities for completing your purchases through the Platform,
- Carrying out and auditing the Company's business activities,
- Ensuring the security of Platform operations and preventing fraud and similar activities,
- Carrying out Platform activities in accordance with the legislation,
- Fulfilling the data sharing and retention obligations of our Company under our obligations arising from the legislation,
- Placing the order and creating the order,
- Concluding and ensuring the performance of the distance sales contract,
- Carrying out delivery and logistics activities,
- Carrying out cancellation/return processes,
- Carrying out payment and invoicing processes,
- Fulfilling the legal obligations set out in the legislation to which our Company is subject, in particular the Regulation on Distance Contracts and the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce, and/or in the decisions, guidelines and guides published by the competent authorities,
- Carrying out the purchasing processes for the product/service groups on the Platform.
- Making it quick and easy for you to reach products that suit your preferences and interests,
- Developing and improving our user experience and increasing the quality of service,
- Carrying out analysis and reporting work,
- Carrying out communication activities,
- Evaluating requests, complaints and suggestions regarding our products and services,
- Carrying out after-sales support services for goods and services.
- Carrying out and auditing finance and accounting processes,
- Carrying out invoicing processes,
- Carrying out information security processes and investigating suspicious transactions,
- Ensuring the security of operations relating to the Platform,
- Carrying out risk identification and analysis, and complaint management,
- Preventing fraud,
- Carrying out our Company's legal and financial due diligence in the event of a possible merger, acquisition, joint venture, demerger or other structural change.
- Carrying out activities in accordance with the legislation and fulfilling obligations arising from the legislation to which our Company is subject,
- Carrying out legal advisory processes, and exercising and protecting a right in the event of a legal dispute.
- Sharing information with authorised persons, institutions and organisations upon request,
PERSONAL DATA TO BE PROCESSED WITH THE EXPLICIT CONSENT OF DATA SUBJECTS, AND THE PURPOSES OF PROCESSING
Within the scope of the Data Subject's explicit consent, Ki İlaç Sanayi ve Ticaret Limited Şirketi may process data by tracking Data Subjects' activity on the Platform for the purposes of improving the user experience, producing statistics, profiling, carrying out direct marketing and remarketing activities, creating promotional offers specific to the Data Subject and communicating them to the Data Subject, and carrying out the operations mentioned above, and may share the data obtained in this context with the parties specified below. These data may be used in advertising and material content.
TRANSFER OF PERSONAL DATA
Ki İlaç Sanayi ve Ticaret Limited Şirketi may transfer the Data Subject's personal data, and new data obtained by using such personal data, to third parties whose services Ki İlaç Sanayi ve Ticaret Limited Şirketi uses, limited to the purpose of obtaining those services, in order to achieve the purposes set out in this Privacy Policy. These transfers may be made to improve the Data Subject experience (including improvement and personalisation), to ensure the Data Subject's security, to detect fraudulent or unauthorised use, for operational evaluation and research, to fix errors relating to Platform services, and to achieve any of the purposes set out in this Privacy Policy. In this context, data may be shared with third parties such as outsourced service providers, including those who send SMS messages, hosting service providers, law firms, research companies and call centres.
Within the framework of the personal data processing conditions and purposes set out in Articles 8 and 9 of the Law, personal data may be shared with company officers, shareholders, our business partners, our suppliers, legally authorised public institutions and organisations and legally authorised private institutions, and, limited to these purposes, may be transferred abroad in accordance with the procedures and principles indicated in Article 9 of the Law and the decisions of the Personal Data Protection Board.
METHOD OF COLLECTING PERSONAL DATA AND ITS LEGAL BASIS
Personal data are collected electronically through the Platform. Personal data collected on the legal grounds stated above may be processed and transferred for the purposes set out in Articles 5 and 6 of Law No. 6698 and in this Privacy Policy.
RIGHTS OF THE DATA SUBJECT
Under Article 11 of the Law, data subjects have the following rights concerning themselves, which they may exercise by applying to Ki İlaç Sanayi ve Ticaret Limited Şirketi:
- Learning whether personal data are being processed,
- Requesting information if their personal data have been processed,
- Learning the purpose of processing personal data and whether they are used in line with that purpose,
- Knowing the third parties in Türkiye or abroad to whom personal data are transferred,
- Requesting the correction of personal data if they have been processed incompletely or incorrectly, and requesting that the action taken in this context be notified to the third parties to whom the personal data have been transferred,
- Requesting the erasure or destruction of personal data, even though they have been processed in accordance with the Law and other relevant legal provisions, if the reasons requiring their processing no longer exist, and requesting that the action taken in this context be notified to the third parties to whom the personal data have been transferred,
- Objecting to an outcome to their detriment arising from the analysis of the processed data exclusively through automated systems,
- Requesting compensation for damage if they suffer damage due to the unlawful processing of their personal data.
Requests concerning the exercise of these rights may be submitted by personal data subjects using the methods set out in the Policy on the Processing and Protection of Personal Data prepared by Ki İlaç Sanayi ve Ticaret Limited Şirketi under the Law, available at https://www.carewithki.com/. Ki İlaç Sanayi ve Ticaret Limited Şirketi will conclude such requests within thirty (30) days at the latest. Ki İlaç Sanayi ve Ticaret Limited Şirketi reserves the right to charge a fee for requests according to the fee schedule set by the Personal Data Protection Board (if any). You can send your requests to us at help@carewithki.com.
Kİ İLAÇ SANAYİ VE TİCARET LİMİTED ŞİRKETİ COOKIE POLICY
INTRODUCTION
As Ki İlaç Sanayi ve Ticaret Limited Şirketi, we work to protect the privacy of the people who use our site so that our users can benefit from our services safely and fully. As on most websites, Cookies are used on https://www.carewithki.com/ (the “Site”) and on the mobile application, if any (together referred to as the “Platform”), to show visitors personalised content and adverts, to carry out analytics on the site and to track visitors' usage habits. This Cookie Policy is an integral part of the Ki İlaç Sanayi ve Ticaret Limited Şirketi Privacy Policy.
Ki İlaç Sanayi ve Ticaret Limited Şirketi has prepared this Cookie Policy (the “Policy”) to explain which Cookies are used on the Site and how users can manage their preferences in this regard. For more detailed information on the processing of your personal data by Ki İlaç Sanayi ve Ticaret Limited Şirketi, we recommend that you review the https://www.carewithki.com/ KVKK Privacy Notice – Privacy Policy.
WHAT IS A COOKIE?
Cookies are small text files stored on your device or on the network server through your browser by the websites you visit. Cookies are created by the servers associated with the website you visit. This way, when a visitor visits the same site again, the server can recognise it. Cookies do not contain direct personal data about visitors, such as name, gender or address. For more detailed information about cookies, you can visit www.aboutcookies.org and www.allaboutcookies.org.
WHICH COOKIES ARE USED?
Cookies can be categorised by their owners, their lifespan and their purposes:
- By the Party Placing the Cookie:
- Platform Cookies (First-Party Cookies): Created and managed by Ki İlaç Sanayi ve Ticaret Limited Şirketi.
- Third-Party Cookies: Managed by other companies that work with Ki İlaç Sanayi ve Ticaret Limited Şirketi (e.g. advertising and analytics service providers).
- By How Long They Are Active:
- Session Cookies: Deleted when the visitor leaves the Platform.
- Persistent Cookies: Cookies that can remain on visitors' devices for various periods depending on their use.
- By Their Purpose:
- Technical Cookies: Necessary for the Platform's basic functions to work (e.g. keeping the contents of the cart, sparing logged-in users from entering their password between pages).
- Authentication Cookies: Used to verify users' identity and manage authorisation processes.
- Targeting/Advertising Cookies: Used to show adverts related to visitors' interests.
- Personalisation Cookies: Used to remember user preferences (e.g. language, region) and offer personalised content.
- Analytics Cookies: Used to analyse the Platform, improve its performance (e.g. counting visitors, usage habits) and develop it.
WHY ARE COOKIES USED?
Cookies are used on the Platform for the following purposes:
- Performing the Platform's Basic Functions: Providing the basic functions needed for the Platform to run smoothly.
- Platform Analysis and Performance Improvement: Improving the Platform's performance by analysing its use, and helping users find what they're looking for more easily.
- Increasing the Platform's Functionality and Making It Easier to Use: Making the Platform easier to use with features such as sharing to third-party social media channels from the Platform and remembering username details.
- Carrying Out Personalisation, Targeting and Advertising Activities: Offering personalised content and adverts based on visitors' behaviour on the Platform.
HOW CAN YOU MANAGE YOUR COOKIE PREFERENCES?
Ki İlaç Sanayi ve Ticaret Limited Şirketi considers it extremely important that users can exercise their preferences over their own personal data. However, preference management is not possible for some Cookies that are essential for the Site to work. We would also like to remind you that if some Cookies are turned off, various functions of the Site may not work.
Information on how preferences regarding the Cookies used on the Platform can be managed is as follows:
- Visitors can personalise their cookie preferences by changing the settings of the browser they use to view the Platform. Although this may vary depending on the options offered by the browser, data subjects can block the use of cookies, choose to be warned before cookies are used, or disable or delete only some Cookies.
Although preferences on this matter vary depending on the browser used, a general explanation is available at https://www.aboutcookies.org/. Cookie preferences may need to be set separately on each device the visitor uses to access the Platform.
- For cookies that many companies use for their advertising activities, preferences can be managed through Your Online Choices (www.youronlinechoices.com/tr/).
- To manage Cookies on mobile devices, the device's settings menu can be used.
CONSENT AND CHANGES TO THE POLICY
Through the Privacy Policy (the “Policy”), Ki İlaç Sanayi ve Ticaret Limited Şirketi has aimed to give its users a detailed explanation of the scope and purposes of Cookie use and to inform its users about Cookie preferences. In this respect, if the Cookie notice on the Platform is closed and the Site continues to be used, consent to the use of Cookies is deemed to have been given. Users always retain the option to change their Cookie preferences.
Ki İlaç Sanayi ve Ticaret Limited Şirketi may change the provisions of the Policy at any time. The current Policy takes effect on the date it is published on the Platform.
The Company reserves the right to update this Information Notice on the Protection of Personal Data at any time in line with changes that may be made to the legislation in force.