Introduction
In order to fulfil our obligation to inform under Article 10 of the Turkish Personal Data Protection Law No. 6698 ("KVKK”), we, Kİ İLAÇ SANAYİ VE TİCARET LİMİTED ŞİRKETİ (Carewithki), as data controller, would like to inform you about your personal data processed in the course of communication and order processes, in particular call centre and live support conversations.
Your Personal Data Processed and the Purposes of Processing Your Data
The privacy and security of your personal data are among our top priorities. Your personal data relating to your identity (first name, surname), contact (phone number, email address, address), visual and audio recording (call centre voice recordings) and customer transaction (order and delivery number, request, suggestion and complaint details) information collected by Carewithki through communication channels, in particular call centre and live support conversations, and during ordering, and other information you have shared during conversations, are processed, limited to the purposes of carrying out communication activities, following up requests and complaints, carrying out the research and examinations needed to provide support services on the subject of a request, providing you with information and support services, carrying out customer and seller relationship management processes, receiving and evaluating suggestions for improving business processes, carrying out activities aimed at customer and seller satisfaction, and being used as evidence in disputes that may arise in the future, on the legal grounds set out in Article 5(2) of the KVKK of ‘’The processing of data being necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject’’ and ‘’The processing of data being necessary for the establishment, exercise or protection of a right’’.
Your personal data are shared, limited to the purposes listed above, with our business partners from whom we receive support in customer service processes, our suppliers and service providers, our group companies and, if requested, with institutions and organisations authorised by legal regulations and legislation or with judicial authorities, so that we can fulfil our legal obligations. We would also like to state that live support conversations are processed anonymously, without being evaluated on an individual basis, for the purposes of improving and developing request and complaint processes and providing language support, and may be shared with the supplier from whom we receive support in artificial intelligence processes.
Your Rights Regarding the Protection of Your Personal Data
Under the KVKK and the relevant legislation, regarding your personal data, you have the rights of:
- Learning whether your personal data are being processed,
- Requesting information if your personal data have been processed,
- Learning the purpose of processing personal data and whether they are used in line with that purpose,
- Knowing the third parties in Türkiye or abroad to whom your personal data are transferred,
- Requesting the correction of your personal data if they have been processed incompletely or incorrectly,
- Requesting the erasure or destruction of your personal data under the conditions set out in the KVKK legislation,
- Requesting that, when you ask for incomplete or incorrect data to be corrected or for your personal data to be erased or destroyed, this be notified to the third parties to whom we have transferred your personal data, and
- Requesting compensation for the damage if you suffer damage due to the unlawful processing of personal data
These are your rights.
Contact Regarding Your Rights and Requests
You can send your requests and questions about your personal data to our Company, in accordance with the “Communiqué on the Procedures and Principles of Application to the Data Controller”, by sending them to help@carewithki.com from the email address registered in our systems. Our Company will conclude your request free of charge within 30 (thirty) days at the latest. However, if responding to your application requires a cost under the legislation, our Company may charge the fee in the tariff set by the Personal Data Protection Board.
Entry into force: By placing an order, the Buyer declares and undertakes that they have read and understood this information notice and accept all its provisions.